Privacy Policy

About this Privacy Policy

Zet Casino respects the privacy of players in Australia and is committed to protecting personal information. This policy describes the types of information an online casino may handle, the reasons it may be used, how it may be shared, how it is protected and the choices available to players. It applies to information collected through the website, account services, customer support channels and related online interactions.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how you use the website and the services available to you. You may be able to browse some pages without providing personal information, but an account, verification process or transaction will generally require additional details.

By using the website, you should read this policy together with the applicable terms and any notices shown when information is collected. If a particular service has an additional privacy notice, that notice may explain how information is used for that service. This policy is intended to provide clear, general information and may be updated when our services, processes or legal obligations change.

Information collected directly from you

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Information supplied during identity or age verification, which may include identification documents, proof of address and information needed to confirm that an account belongs to you.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances and related payment information. Complete card or payment credentials may be handled by payment providers rather than stored directly by the website.
• Messages and records from customer support, including questions, complaints, requests and information you choose to provide when seeking assistance.
• Marketing preferences, survey responses, responsible gambling information and other choices you make while using the services.

How information is used

Information is used to provide and administer the services, maintain your account and help make the website reliable. The information requested at each stage should be relevant to the purpose for which it is collected. We do not expect players to provide information that is unrelated to account administration, security, support, legal compliance or the operation of the website.

• To create, maintain and secure your player account, confirm your details and provide access to available features.
• To process deposits, withdrawals and other account transactions, keep accurate financial records and investigate transaction issues.
• To verify identity, age and eligibility, and to carry out anti-fraud, anti-money-laundering, security and other risk checks.
• To communicate with you about your account, transactions, service notices, security matters, policy changes and support requests.
• To understand how the website is used, diagnose technical problems, improve performance, develop services and make the player experience more useful.
• To detect, prevent and investigate suspected fraud, abuse, collusion, unlawful activity, account compromise or breaches of the applicable terms.
• To meet legal, regulatory, accounting, record-keeping and responsible gambling obligations that apply to the services.
• To send marketing or promotional communications where permitted and where you have not opted out or otherwise withdrawn your consent.

Depending on the activity, information may be used because it is needed to provide a service you have requested, because it is necessary to protect the website and its players, because it is required for legal or compliance purposes, or because you have provided consent. Where consent is the basis for marketing, you can withdraw that consent at any time. Withdrawing marketing consent does not affect the delivery of essential account, security, transaction or service communications.

Information may also be combined with other information held for the same account so that records remain accurate and security checks can be completed. We aim to keep personal information relevant and up to date, but players should tell us when their details change.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, support account functions, improve website performance, understand general usage and help with security. Some cookies are necessary for core features, while others may help us understand how pages are used or support relevant communications.

Cookies are small files or similar identifiers stored on your device or accessed by your browser. You can manage, restrict or delete cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may not be remembered. Your browser may also provide information about cookies and give you options for accepting them, rejecting them or receiving a warning before they are stored.

When information may be shared

Personal information may be shared where this is reasonably required to operate the website, provide requested services, protect players and the business, or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support platforms, professional advisers and other service providers that assist with normal operations.

Service providers should receive only the information relevant to their role and are expected to handle it securely and appropriately. Information may also be disclosed when necessary to investigate suspected wrongdoing, respond to a valid legal request, protect the rights or safety of a person, enforce the applicable terms or support responsible operation of the services. We do not treat the sale of personal information as a normal part of providing casino services.

Security and overseas handling

Reasonable technical, organisational and administrative measures are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and staff or provider procedures. No website, device or internet transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Some service providers or technology systems may operate in countries outside Australia. Where information is handled across borders, appropriate steps are taken to support secure handling and to meet applicable privacy and contractual requirements. The location and systems used can change as services develop.

Retention and your privacy rights

How long information is kept

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period depends on the type of information, the reason it was collected, account and transaction history, security needs, dispute resolution and legal obligations.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law or needed to establish, exercise or defend legal claims. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Requests you can make

You may contact us about your personal information and ask us to take appropriate action, subject to identity checks, legal requirements and any applicable exceptions. To exercise your privacy rights, email support@zetcasino.wtf and clearly describe your request. You may ask for:

• Access to personal information held about you, together with general information about how it is used.
• Correction of information that is inaccurate, incomplete or out of date.
• Deletion of your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, transaction or dispute-related reasons.
• Withdrawal of consent to marketing communications. You can also use an unsubscribe option where one is included in a marketing message.
• Information about a privacy concern, suspected misuse of your information or the handling of a previous request.

For your protection, we may need to confirm your identity before providing information or changing account details. We may ask for reasonable information connected with the account to make sure that a request is genuine. If a request cannot be completed in full, we will explain the general reason where we are able to do so. A request may be limited where responding would affect another person's privacy, compromise security, interfere with fraud prevention or conflict with a legal obligation.

Privacy enquiries

For access, correction, deletion, marketing consent withdrawal or any other privacy request, contact support@zetcasino.wtf. Please include enough information for us to understand the request, but do not send unnecessary sensitive information in an email. We aim to review requests within a reasonable time and may ask for clarification if the request is unclear.

If you have a privacy concern, contacting us first gives us an opportunity to investigate and respond. This policy does not remove any privacy rights or complaint options that may be available to you under applicable law. The policy may be reviewed and updated from time to time. The current version published on the website applies to information handled after the relevant update, subject to any notice provided to players.